"My debit card rang up the price correctly at my first attempt, but had to be done again apparently because it did not go through on the sales register. Also when I left the store, I heard a signal, but did not believe it applied to me, since I had a receipt. When I got home, I discovered a white button like object affixed to the item. I called the store, and they said I would have to return to have that object taken off. I am an older person and getting out and about is somewhat hard. Also, the nuisance of having to drive a distance and lose the time it takes to return the merchandise. Obvious questions would be: Why wasn't the item removed at the time of purchase, or if the signal I heard when leaving was an alarm that someone was attempting to shoplift, why wasn't I stopped."
"I enjoyed my shopping experience. I was quickly able to find what I wanted plus more!"
"Una muy buena experiencia, siempre encuentro algo que comprar"
"I love Gordmans, I always find something and prices are great"
"It’s nice and excellent and I love it"
"I was happy with the overall experience at gordmans. But, who I assume is the manger, was unprofessional giving the cashiers their employee reports at the check out counter! There was a women standing behind me waiting in line for about five minutes while the manager was giving the cashier her report. The young gentleman who was checking me out had asked the other cashier and manager if they could assist the lady THREE times and neither responded to Mason and continued to chat! Finally the manager had told the young women she could help the patient women quick, but continued to give the report! I thought this was incredibly inappropriate! It had made the cashier associates frantic and unable to perform their job to their full ability!"
"It was nice I found some nice things"
"Found a couple of other items I was not looking for and the prices are satisfactory"
"Gordmans is such a fun place to shop and is a great store with a wide variety of items. The service at Gordmans is awesome compare to many stores I've been to and my experience is never disappointing."
"I love gordmans! Always easy to find things, even when I'm not looking for anything, and convenient! The prices are amazing!"
"Overall good experience. I was kinda disappointed that there was not very much new stuff out and there was ALOT of clearance racks. The cloths on the clearance racks are not appealing."
“Thank you for bringing this issue to our attention. Your feedback is so important, as it will help us to improve the overall shopping experience. We’ll share this information with the appropriate team, and do our best to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”
"first time shopper I really liked the prices and you had some good bargain and nice bathing suits"
"Found a perfect Easter gift for my daughter and her family."
"See above! In my previous visit, they scanned something twice and I had to go back then too! Please educate your associates about checkout procedures..."
"Can’t wait to see the new merchandise that comes in!! Thanks for everything!"
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
A rep from Gordmans, Des Moines, IA, StageAM, has responded:
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”